The link between corporate performance and effective information technology (IT) management is clearly emerging. Companies that are leaders in their markets and industries (“Market Leaders”) are better at using IT to enable business strategy. Market Leaders deploy IT more strategically, and in doing so maximize the impact IT has on corporate performance.
DARWIN can help you define your needs based on your business objectives and goals and guide you through the confusing issues such as: which ERP, SCM or CRM packages should I consider? Should I look at an ASP solution? Should I consider outsourcing some or all of my IT requirements?
At DARWIN we believe that any IT change or enhancement only has value through what it brings to the business goals of your organization. Therefore, our assessment starts with your business imperatives and helps you build solutions that enhance your bottom line.
Our in-depth knowledge and experience enable us to assist you in many areas:
- Business Process Improvement
- Business Requirements Analysis
- Contract Negotiation
- CRM (Customer Relationship Management)
- ERP (Enterprise Resource Planning)
- Project Management
- RFP Preparation and Evaluation
- SCM (Supply Chain Management)
- Vendor Selection
Business Process Improvement
In order to be more competitive in today’s economy, you have to be flexible and capable of improving your internal processes on a continual basis with the overall objectives of improving customer services, operational efficiencies, and productivity.
DARWIN consultants have significant experience and practical approaches that can help you identify and quantify the benefits to be realized from the selection and implementation of the packaged solutions.
Business Requirements Analysis
In addition to identifying and defining business requirements, you need to have a complete understanding of the business drivers and strategic objectives behind the requirements in order to formulate and deliver the best-fit software solution.
Because we recognize that business requirements analysis is the key to any successful package implementation, our consultants include individuals possessing the strategic and tactical business skills as well as technical knowledge necessary to identify these elements to successfully formulate your specification document.
Selection of a vendor is often predicated on a contractual legal arrangement that is mutually agreeable to both the vendor and customer. Additionally, financial terms are often negotiable with significant cost savings realizable to the customer.
DARWIN is skilled at negotiating both terms and financing arrangements for you.
CRM (Customer Relationship Management)
Customer relationship management (CRM) is the implementation of a business strategy that places the customer as the focal point of the entire enterprise. Ability to successfully manage complex customer relationships requires that all aspects of marketing, sales, delivery and customer service be coordinated and integrated. Our consultants are equally adept at handling organizational, process and technology issues.
ERP (Enterprise Resource Planning)
Enterprise resource planning systems integrate and optimize the various business processes found in the typical enterprise. The benefits derived from a successful implementation are significant: information is timely, readily accessible, and common (shared) across the enterprise. Because of the multifunctional orientation, implementation of an ERP application is extremely complex and difficult. DARWIN consultants have significant experience in installing and successfully implementing ERP applications into the full spectrum of enterprise operations: large, midrange, and small.
DARWIN employs a formal project methodology on all consulting engagements with the level of detail and control scaled appropriately to the magnitude of the project effort. Each DARWIN consultants assigned to an engagement is well acquainted with and adheres to all project management processes and procedures. Different versions of the formal project methodology are utilized dependent on the nature of the effort. Project Management is a key competitive “differentiator” for DARWIN.
RFP Preparation and Evaluation
DARWIN consultants possess extensive experience in a number of different vertical industries – Financial Services, Distribution, Logistics, Manufacturing, and Nonprofit Organizations for example. In addition to the business analysis and technology skills possessed by the project team, this industry experience in utilized in the preparation and evaluation of request for proposal (RFP). Many industries have unique requirements that have to be considered and included in the solution.
SCM (Supply Chain Management)
In order to be successful today, you not only have to manage and execute your internal plans, you also have to successfully coordinate your plans with both your customers and suppliers plan then collaborate in real time when changes occur to any of the plans. DARWIN consultants possess the functional and technical skills required to deal with the organizational, strategic, tactical and technology issues that are associated with managing an effective supply chain.
A major portion of a package solution encompasses the training aspect. For complex solutions such as ERP, SCM and CRM, up to 15% of the project budget can be expended on training. Introduction of sinificant change into the enterprise necessitates the education and training of the work force. DARWIN consultants have years of training experience and are capable of relating to all levels of internal and external customers.
To properly represent our clients and provide a truly objective and unbiased approach, DARWIN remains completely software, platform and technology agnostic. Toward maintaining that position, DARWIN in not aligned with any major software and hardware vendor. Many competitor organizations profess to also be objective and unbiased, but they have contractual arrangements with certain vendors or have formal alignment agreements wherein they maintain staff possessing specific vendor experience in return for refferals.